Privacy Notice

INTRODUCTION

This Privacy Notice, alongside with our Cookie Notice sets out how we, Capable Strides (“we” or “us” or “our”), collect, use and share your personal data in accordance with the EU General Data Protection Regulation (GDPR). 

WHO IS RESPONSIBLE FOR YOUR DATA

Capable Strides is responsible for your data. We are the data controller which means we decide how your data is used and protected. We remain committed to keeping your personal information safe.

WHAT TYPE OF INFORMATION WE HAVE

Your personal data is information which by itself or with other data available to us can be used to identify you. The information we collect depends on how you use our products and services. Through the use of cookies and similar technologies, we can collect information about the devices you use to interact with our websites (collectively, “sites”). See our Cookie Notice for more information.

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • This website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device

    • Your IP address

HOW WE GET THE INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • you have provided contact details to form a business relationship or enquiry

We also receive personal information indirectly, from the following sources in the following scenarios:

  • to generate site analytics to learn about site traffic and activity

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent. You are able to remove your consent at any time. You can do this by contacting us.

  • We have a contractual obligation.

  • We have a legal obligation.

  • We have a vital interest.

  • We have a legitimate interest.

 HOW DO WE USE YOUR PERSONAL DATA

We use your personal information to answer your enquiry or training application, to provide information, products and services to you, to manage our relationship with you, and to create new and improved products and services. We will send you appropriate marketing communications if you have given your consent for us to do so.

Below, we have set out different ways in which we may use your personal data:

  • To communicate with you

  • To manage a relationship with you

  • To administer your coaching, mentoring, training, assessment and certification

  • To deliver training materials to you

  • To understand and respond to your requirements, requests for information, queries, concerns, comments and feedback

HOW WE STORE YOUR INFORMATION

We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction. We use technical measures such as encryption and password protection to protect your data and the systems they are held in. We also use operational measures to protect the data. We keep these security measures under review and refer to industry security standards to keep up to date with current best practice.

Our website is hosted via Squarespace, Inc (Squarespace. They provide us with the online e-commerce platform that allows us to advertise our products and services to you. Your data is stored through Squarespace’s data storage, databases and general Squarespace applications. They store your data on secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls and other measures that are in place to help them protect your data. However, no company, including Squarespace can fully eliminate security risks associated with the transmission of personal data through online transactions and you do so at your own risk.

HOW LONG DO WE KEEP YOUR INFORMATION

We will keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests or so that we can comply with the law. We will review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either delete it securely or in some cases anonymise it.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

CONTACT US

If you have questions or comments about this Privacy Policy, please contact us.